Systems Analyst

Job Title: Systems Analyst

Role Summary

The Systems Analyst provides expertise regarding systems development implementation, maintenance and support activities to a wide range of business and technical situations throughout the SBU / SSU support area. The Analyst is responsible for leading, planning, and analyzing complex business requirements and implementing technology enabled solutions to address multi-facetted business opportunities and challenges.

The incumbent is Accountable for executing conceptual frameworks, implementation strategies and plans for recommended changes within SBU / SSU support area. The Analyst proactively contributes toward the development of the Technology team's tactical plans in support of business initiatives and occasionally offers directional guidance to clients and other applicable audiences.

Key Accountabilities

1. Acts as technical adviser and consultant on building and launching new bank delivery systems, to help the bank stay ahead of competitors. Coaches system developers, produces analysis that gives a full picture of business problems, and recommends and builds the application architecture for the business application assigned.
2. Handles complex systems-development work with little supervision, on budget and to client expectations, which can include (among other things):
   • Writing or changing program code to detailed business requirements and specs, and running team and operability tests.
   • Writing the full paper trail: the unit-testing approach, plan, matrix and scripts; a report when testing ends; an analysis of software impact; rollback and recovery steps; go-live instructions; updates to run sheets, system docs and the data dictionary; and a guide for users.
   • Running feasibility studies on business opportunities and problems that span several disciplines, and owning the business proposals that come out of them.
3. Ships products and features that fully satisfy business requirements, which can include (among other things):
   • Following the established policies, standards, and methods, such as those for project planning and security.
   • Making sure no outages or issues surface during user acceptance, operability, stress or performance testing, or at go-live.
   • Taking part in post-launch reviews when needed.
4. Keeps up to date on where the finance and computing industries stand today and where they are heading, which can include (among other things):
   • Acting as the go-to expert in one or more IT disciplines, in line with current technology.
   • Predicting trends and spotting likely problems and conditions early, such as shifts in volumes, new developments, or turnover.
   • Carrying out very complex assessments of product releases and standalone products.
5. Teams up with the architecture, design, and developer groups when needed, aiming for rollouts that go very well and solid support afterwards.
6. Helps deliver complex solutions that take advantage of business and technology change, by tracking industry standards and new vendor products that could suit the organization.
7. Takes part in creating, maintaining, and rolling out the Technology team's policies, standards, and guidelines covering every part of technology architecture.

Role Specifics – Cyber Risk

Handles technical analysis, upkeep, tuning, and support for the main cybersecurity and data-protection platforms in the Cyber Risk programs. The work covers:

Setting up, maintaining, watching, and fixing EOS ITPM, Rubrik's M365 backup, and the Digital Crown Jewel safeguards.

Applying upgrades, fixing technical and connectivity faults, reviewing logs, and tuning platform performance and security controls.

Giving business analysts and project teams technical know-how and day-to-day troubleshooting help.

Working out what is needed, what the tools can do, where they connect, and how they are designed, for the Rubrik M365 backup, Project OHM, SharePoint data-governance scans, and Advanced Server Protection.

Helping with requirement and design outputs, writing up technical decisions, reporting on platform health and security posture, and proposing improvements to security, segmentation, backups, and data protection.