Staff Technical Account Manager

Compensation context

This range is the expected starting base salary for this non-sales role. Restricted stock units (RSUs) and a bonus may be added.

Our Mission

Palo Alto Networks® describes one shared goal: keeping digital life safe. The company says it works where new ideas meet real results, tackling practical problems with advanced tools and fresh thinking. It says every person is heard and every suggestion matters, and it invites people who want career-defining work next to equally committed colleagues to apply.

Who We Are

To stay the security partner customers pick first, the company says it has to lead the way and set the direction for the industry. Staff pursue that daily through five stated values (Integrity, Inclusion, Collaboration, Disruption, and Execution). AI is built into how the company operates and is used to boost what each person can achieve. People who enjoy hard, real-world problems and want to brainstorm alongside top talent are encouraged to join.

The posting states the position is remote and that being apart does not limit impact. Hybrid teams work together across regions to tackle large problems, stay near customers, and grow. The culture is described as built on trust, accountability, and shared wins, with work that genuinely counts.

Job Summary

The Team

Customer Success - The company calls this team central to its success and mission. Members help clients succeed by supporting them after purchase. The company says its commitment continues after signing and keeps evolving as threats and technology change, in service of the mission.

Job Summary

The company wants a very capable Staff Technical Account Manager to link internal teams with enterprise customers. You sit at the center of Customer Success, Engineering, Consultation, and the Technical Assistance Center (TAC). As a technical account management leader, you coach and teach both customers and colleagues so communication stays smooth and products are used well. Your expertise is key to keeping accounts technically healthy and getting the most out of the company's security products.

Qualifications

Key Responsibilities

• Own the technical health of your portfolio, at both product and account level, keeping environments tuned and stable.
• Carry a large book of enterprise clients, giving each close, hands-on technical account care and strategic oversight.
• Work directly with district and regional leaders across Customer Success, TAC, and Sales to drive results for customers and run QBRs.
• Act as a program manager with strong training skills to raise the level of the internal team and clients.
• Join engineering status calls regularly to keep up with product changes, speak up for customers, and track technical fixes.
• Help with Root Cause Analysis (RCAs) to settle urgent escalations and make operations more stable going forward.
• Grow a high-standards culture by coaching and teaching staff the core of senior technical account management.

Required Qualifications

• At least 10 years in Security Operations, Customer Success Engineering, Technical Account Management, or another highly technical customer-facing job.
• Proven leadership in mentoring and training teams on high-level technical account management principles and procedures.
• Strong program or project management background and proven skill designing and running effective training.
• Has acted as a cross-functional link between technical sales, Support/TAC, Engineering, and Customer Success.
• Deep technical troubleshooting knowledge and experience supporting Root Cause Analysis (RCAs).

Preferred Qualifications

• Has worked with sales on QBRs (Quarterly Business Reviews) to show technical value and account health.
• Excellent communicator who works with engineering teams often and explains complex technical topics to varied audiences.
• Handles pressure, prioritizes well, and drives collaboration across departments.

Compensation Disclosure

What is paid depends on the candidate's qualifications and experience and on where they work. If the offer is made at the advertised level, the range shown below is the expected starting base for non-sales jobs, or base plus commission target for commissioned sales jobs. Restricted stock units (RSUs) and a bonus may be added, and the posting links to a description of benefits.

Range: $142,200 to $229,900 a year

Our Commitment

The company calls itself a group of trailblazers who aim high, take chances, and push back on the usual way cybersecurity is done. It says diverse teams working together are essential to its mission.

The company offers reasonable accommodations to qualified people with disabilities. Anyone needing help or an accommodation because of a disability or special need can email accommodations@paloaltonetworks.com.

The company states it offers equal employment opportunity and values a diverse workplace. Every qualified applicant is considered without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, age, ancestry, national origin, marital status, family or medical care leave, genetic information, medical condition, political affiliation, protected veteran status, physical or mental disability, or any other characteristic the law protects.

Applicant information is kept private in line with EEO guidance.

Immigration sponsorship: not offered; the company will not sponsor work visas for this role.

Application process

Submit your application through NorthStar. Employer screening may follow after submission.