Director of Operations, Global Technical Services

Compensation context

This range is the expected starting base salary for this non-sales role. Restricted stock units (RSUs) and a bonus may be added.

Our Mission

Palo Alto Networks® describes one shared goal: keeping digital life safe. The company says it works where new ideas meet real results, tackling practical problems with advanced tools and fresh thinking. It says every person is heard and every suggestion matters, and it invites people who want career-defining work next to equally committed colleagues to apply.

Who We Are

To stay the security partner customers pick first, the company says it has to lead the way and set the direction for the industry. Staff pursue that daily through five stated values (Integrity, Inclusion, Collaboration, Disruption, and Execution). AI is built into how the company operates and is used to boost what each person can achieve. People who enjoy hard, real-world problems and want to brainstorm alongside top talent are encouraged to join.

The posting states the position is remote and that being apart does not limit impact. Hybrid teams work together across regions to tackle large problems, stay near customers, and grow. The culture is described as built on trust, accountability, and shared wins, with work that genuinely counts.

Job Summary

The Director of Operations is the planning and operational core of Global Technical Services. You turn customer lifecycle data into practical insight, processes that scale, and a dependable operating rhythm, linking customer insight, portfolio strategy, and go-to-market work so customers get value sooner from the observability, cybersecurity, and data platform portfolios.

Responsibilities

• Financial Planning & LRP: Run Long-Range Planning (LRP) and yearly operating plans for Customer Success.
• Corporate Connectivity: Be the main contact for Corporate Finance and RevOps on headcount, budgets, capacity models, and revenue forecasts.
• Modeling: Build data-based models that match resources to business needs and worldwide customer coverage.
• Global Reporting: Oversee standard worldwide dashboards that give one clear view of churn risk, Time-to-Value, and retention (Gross Retention Rate, GRR, and Net Retention Rate, NRR).
• Performance Frameworks: Set global business metrics and MBO approaches, and run regular business reviews that close performance gaps and keep people accountable.
• Lifecycle Design: Create and roll out smooth, automated processes for the full customer lifecycle, from onboarding through expansion.
• Tech Stack Ownership: Lead rollout and tuning of the Customer Success tool set (for example Gainsight, Salesforce, Snowflake, Tableau).
• Strategic Enablement: Plan training and change management so Customer Success and Professional Services teams worldwide are ready for new workflows, technical changes, and playbook launches.
• Operational Bridge: Bring Customer Success together with Product, Sales, and Support to remove silos and keep account management consistent.
• Team Leadership: Hire, coach, and lead a worldwide group of data analysts and operations managers, building a culture of rigor and steady improvement.

Qualifications

Required Qualifications

• Experience: At least 10 years in Business Operations, Revenue Operations, or Customer Success Operations at a fast-growing enterprise SaaS or cloud software company.
• Leadership: Proven success building, coaching, and running strong global operations and data analytics teams.
• Technical Acumen: Deep skill administering Customer Success and CRM tools (such as Gainsight and Salesforce), solid knowledge of data warehouse and BI tools (such as Snowflake and Tableau), and spreadsheet modeling.
• Analytical Rigor: Outstanding analysis and problem solving, with a record of turning complicated customer data into crisp summaries for executives and practical plans.
• Stakeholder Management: Very good at persuading without formal authority and at giving senior leaders structured, executive-level updates.
• Domain Knowledge: Familiar with observability, cybersecurity, or data platform markets, including what telemetry terms mean and how technical adoption is approached.
• Technical Skills: Can work in SQL and has run User Acceptance Testing (UAT) for large system rollouts.
• Education: A master's in business administration, or comparable strategic leadership experience.

Compensation Disclosure

What is paid depends on the candidate's qualifications and experience and on where they work. If the offer is made at the advertised level, the range shown below is the expected starting base for non-sales jobs, or base plus commission target for commissioned sales jobs. Restricted stock units (RSUs) and a bonus may be added, and the posting links to a description of benefits.

Range: $189,000 to $259,350 a year

Our Commitment

The company calls itself a group of trailblazers who aim high, take chances, and push back on the usual way cybersecurity is done. It says diverse teams working together are essential to its mission.

The company offers reasonable accommodations to qualified people with disabilities. Anyone needing help or an accommodation because of a disability or special need can email accommodations@paloaltonetworks.com.

The company states it offers equal employment opportunity and values a diverse workplace. Every qualified applicant is considered without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, age, ancestry, national origin, marital status, family or medical care leave, genetic information, medical condition, political affiliation, protected veteran status, physical or mental disability, or any other characteristic the law protects.

Applicant information is kept private in line with EEO guidance.

Immigration sponsorship: not offered; the company will not sponsor work visas for this role.

Application process

Submit your application through NorthStar. Employer screening may follow after submission.