Operations and Client Success Manager (Short-Term Rental / Hospitality)

About Huzzle

Huzzle helps strong B2B salespeople land roles with leading employers across Australia, Canada, Europe, the UK, and the US. It works for startups, agencies, and tech platforms in SaaS, MarTech, FinTech, and EdTech. It isn't an outsourcing agency: the client hires you in-house as a full member of its team.

About the Company

A luxury short-term rental and hospitality business operating across the US. It manages upscale vacation homes and gives both guests and owners concierge-level service.

With solid operations and a growing portfolio in premium areas like coastal California, Florida, and Arizona, it is now building out its in-house team to keep growing and running well.

Job Type: Full-time

Timezone: PST

Job Summary

The client, a fast-growing hospitality brand with carefully styled vacation rentals, wants a strong Operations and Client Success Manager. It's a key leadership role linking a high-touch guest experience, smooth operations, and growth. You'll keep properties to the highest standard, drive extra sales, and manage key owner relationships. It suits a real estate professional who thinks like an owner and loves short-term rentals, and you'll lead a committed team.

Key Responsibilities

• Run guest communication with a firm ten-minute response target for a premium experience.
• Review cleaning reports and property photos so every home meets the company's strict SOPs.
• Improve current workflows and write new SOPs to make operations more efficient and scalable.
• Keep property owners updated and maintain strong working relationships with them.
• Spend about an hour a day on extra sales to grow revenue.
• Lead “Think Like An Owner” projects, special efforts to lift profit and guest satisfaction.
• Measure the team against its core KPIs and that month's focus area, and report on it.

Requirements

• Senior-level background in property or hospitality.
• Expert at handling objections and negotiating at a high level.
• Native-level English and excellent writing and speaking skills.
• Skilled in Google Workspace.
• Able to work a fixed 9:00 AM – 5:00 PM Pacific schedule.
• Has done cold calls, cold emails, and discovery calls.
• Skilled with Slack and Monday.com.
• Has worked in short-term or vacation rentals.

Benefits

💰 Competitive salary

🌎 Fully remote work environment

📈 A stable, long-term role as the company grows

🏠 A role in luxury hospitality and real estate

Application process

Submit your application through NorthStar. Employer screening may follow after submission.