Account Manager - Digital Marketing Agency

About Huzzle

Huzzle helps strong candidates land roles with leading employers across Australia, Canada, Europe, the UK, and the US, including fast-growing startups, agencies, and tech platforms in SaaS, MarTech, FinTech, and EdTech. Instead of being outsourced, you join one client's team directly as a valued in-house member.

About the Company

The client, an award-winning marketing and events agency offering a full range of services, runs bold, results-led campaigns in branding, web, digital marketing, live marketing, corporate events, and video. It pairs strategic thinking with high-quality creative work to help brands stand out and grow.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

The client wants a very proactive, seasoned Account Manager to own client relationships, oversee the delivery teams, and raise the bar on every engagement. It's a senior leadership job for someone who does well in fast agency settings, communicates and organizes superbly, and knows digital marketing strategy deeply.

You'll be the main contact for key accounts, coach the account management team, and make sure every project lands on time, on budget, and beyond expectations.

Key Responsibilities

• Client Relationship & Communication
  • Act as the trusted adviser and first contact for key clients
  • Run weekly client calls, share performance reports, and send updates before being asked
  • Make over-communication the norm so timelines, deliverables, and next steps are always clear
  • Set client expectations and solve problems before they escalate
  • Define and hold the account team to clear communication standards
• Account Management & Project Oversight
  • Oversee each client engagement end to end, from onboarding to delivery
  • Create and own the timelines, deliverables, and plans for each project
  • Coordinate creative, digital, production, and events teams
  • Keep scopes of work clear and tied to what clients want
  • Watch budgets, track results, and raise risks early
  • Run the daily planning session (“Plan of Attack”) and the team's progress updates
• Digital Marketing Strategy
  • Steer strategy across SEO, PPC, social, email, and content
  • Review dashboards and campaign results so KPIs are hit
  • Make performance data clear and useful for clients
  • Work with internal teams to improve campaigns and lift ROI
  • Keep up with digital trends and pitch new ideas to clients
• Team Leadership & Mentorship
  • Lead, coach, and grow the account management team
  • Put processes, workflows, and quality standards in place
  • Hold regular performance check-ins and manage workloads
  • Build a culture of ownership, accountability, and getting ahead of problems
  • Work with leadership on growing accounts and upselling
• Strategic & Brand Development
  • Plan and carry out integrated marketing strategies and campaigns
  • Support launches, creative briefs, and work across teams
  • Keep the brand consistent across every channel and deliverable
  • Review results and share lessons to make future campaigns better

Requirements

• At least five years managing accounts at an agency (required)
• 2+ years in a senior or team-leading role
• Deep digital marketing knowledge across SEO, PPC, social, email, and analytics
• A record managing enterprise or high-value accounts
• Excellent written and spoken communication
• Very organized with strong project management
• Has used Slack, project management tools, and reporting dashboards
• Able to work at pace with tight deadlines
• Ideally a bachelor's in marketing, business, communications, or a similar subject

Nice-to-Haves

• Event, experiential, or live marketing experience
• Knows how creative production runs across design, video, and web
• Experience in brand strategy and storytelling
• Has helped with new-business pitches and growing accounts

Benefits

🌎 A remote leadership role working with clients around the world

🚀 High-impact campaigns at an award-winning agency

📈 Leadership growth, directly shaping client success and team results

🎯 Freedom and ownership to shape client-service strategy

🤝 A direct placement with a premium client abroad

Application process

Submit your application through NorthStar. Employer screening may follow after submission.