Customer Support Team Lead
Harborline Commerce Group is a remote-first operator behind a growing family of direct-to-consumer home and wellness brands, and it trains people with no degree or prior experience to run the customer side of fast-growing online stores.
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About the job
Lead a team of six to eight support reps, manage shift coverage, and step in on escalations. Hired from within or from people with strong service backgrounds.
Role details
- Pay: $34–$42/hr
- Schedule: Full-time
- Location: Fully remote, United States only
Application process
Apply now to be considered. Specific brand assignments and additional role details will be discussed during the hiring process.
Submit your application through NorthStar.
About Harborline Commerce Group
Harborline Commerce Group is a remote-first operator behind a growing family of direct-to-consumer home and wellness brands, and it trains people with no degree or prior experience to run the customer side of fast-growing online stores.
Remote opportunities
Explore fully remote customer support, account management, e-commerce operations, order and fulfillment, and community and retention roles. Full-time and part-time schedules vary by role.
Hiring process
Apply now to be considered. Specific brand assignments and additional role details will be discussed during the hiring process.